Rescheduling and cancelling
You can reschedule or cancel free of charge up to 24 hours before your appointment, using the link in your confirmation email. For changes after that, please call us.
Payment
When you book, your card is saved securely with Stripe. It is charged after each cleaning is finished. For recurring cleanings you authorize us to charge the card on file after each visit until you cancel. Prices on our website are card prices; if you pay by cash or check instead, you get a cash discount.
Access
Please make sure we can get in at the scheduled time and tell us about alarm codes, parking and pets when you book.
Our guarantee
If we missed something, tell us within 24 hours and we'll come back and fix it free of charge.
Last updated November 11, 2026